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What is your mailing address and phone numbers?
CAD & Graphics, Inc.
1161 Chess Drive, Suite D
Foster City, California 94404
Do you offer software downloads? Or trial software?
Yes. Search for 'downloads' in our Search box and the downloads currently available will be displayed. Download orders are not processed immediately. Payment has to be verified and then the download link and codes are emailed. We strive to process download orders within 24 hours of placement on Monday through Friday. Downloads are not processed on weekends and holidays, but on the next business day. Download orders can not be cancelled or refunded once we have emailed you the link and serial and activation codes per publisher policy. All download sales are final.
We do not offer trial software.
How can I get technical support for the product I purchased?
As a reseller we do not provide Technical Support. However, we can direct you to the proper manufacturers support. Contact us either via telephone or email. We do provide pre-sales support to discuss the products we offer and whether they have the features you need.
Is your software compatible with Windows 10?
Statement from the manufacturer:
"We are starting to get lots of questions from our users regarding the compatibility of TurboCAD, DesignCAD, TurboFloorPlan, and our other software titles with the Windows 10 operating System from Microsoft. The short answer to this question is that all of the current versions of TurboCAD, 2015 and v7 for the LTE products have been tested as compatible with Windows 10. Earlier versions of TurboCAD, v 19 –v21, should also run without any issues; however, we’ve not put those to testing as we have current versions. Basically, Windows 10 can run all traditional Windows desktop applications. Windows 10 is very similar to Windows 8, and Windows 8 in turn was very similar to Windows 7. Accordingly, there’s no big security model or driver architecture changes in 10, compared to moving from Windows XP to Windows Vista, or Windows XP to Windows 7. In other words, if your desktop software runs on Windows 7 or 8, it’s almost guaranteed to run on Windows 10. Other changes in Windows 10 relate to included apps in the OS – now universally suitable for desktop or for larger Windows tablets. Additionally, Microsoft has dropped support of Windows RT, the OS designed to support smart phones and tablets using the ARM processor, which, by definition, meant that legacy desktop wouldn’t run under the Windows RT operating system."
What is your return policy?
We strive to make sure you are a satisfied customer. We happily accept returns for hardware and unopened software within 30 days of invoice date. All products must be in new perfect condition. However, due to copyright laws, we are not able to accept returns of opened software. However, we would be glad to discuss the software with you before you purchase to make sure it will meet your needs.
What do I do if I get a defective product?
If you feel that your product is defective please contact us and we will direct you to the proper manufacturer. Often times product customers think is defective is actually working fine, but you need to do one thing or another to get it to work properly. The manufacturer's tech support division can help you to get your product working or tell you definitely whether or not it is defective.
What methods of shipping do you offer?
We ship via USPS and Fed Ex. We offer ground, 2 day air and priority overnight services.
Do you ship internationally?
We do ship many of our products internationally. Please contact us for quotes.
How can I order your products?
Our products can be ordered via our website www.cadandgraphics.com or by phone at 650-627-0015.
Is your order web-site processing system secure?
Do I have to pay sales tax?
We collect sales tax for residents of the state of California only. Citizens of other states are responsible for paying their own sales taxes to their state according to the laws of their state. Sales tax will automatically be calculated at the time of order. Resellers with a valid CA resale certificate and tax exempt organizations within CA can contact to avoid paying the sales tax.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express and Discover. We also accept pre-paid checks (Shipping charges must be included. Please call us at 650-627-0015 for rates and for Pay Pal payments.
I do not have a credit card, can I still order?
We accept pre-paid check and money orders. Please contact us for a quote and payment information.
We are a tax-exempt company, what is your tax ID #?
Please contact us for our tax ID#.
Do you accept purchase orders from government agencies and/or educational institutions?
In order to keep our prices low, we only accept prepaid orders. We can accept your company credit card or provide you with a pro-forma invoice so that you can prepay by check.
Do you offer coupons and/or discounts?
Yes, we encourage you to sign up for special email offers here.