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Sales Policies
Satisfaction Guarantee
CAD & Graphics Inc. offers a 30-day Satisfaction Guarantee (unless otherwise specified, per offer), entitling the customer to return a purchase to us within 30 days of the date of invoice. Due to publisher restrictions and copy-write laws, opened software and digitial products/downloads cannot be returned. However, it does carry a manufacturer's warranty. For technical support for TurboCAD and or other IMSI Design products please go to TurboCAD / IMSI Design.
Returns and Exchanges
CAD & Graphics Inc. must approve all returns/exchanges via email at info@cadandgraphics.com or call 650-389-2951. We will issue a Return Merchandise Authorization (RMA) number upon approval. The RMA number must be visible on the outside of the box or the return/exchange will be refused. Returns must be received by us no later than 30 days after invoice date. Missing parts or manuals or damaged packaging will result in additional charges (this does apply to exchanges). All returns/exchanges must be in new condition; those that have been subjected to misuse and/or mishandling are not eligible for a refund. Shipping and handling is not refundable. All download sales are final once we have emailed the download link, serial and/or activation codes. No returns allowed for downloads.
Manufacturer's Limited Warranty
The customer is entitled to the manufacturer's limited warranty that accompanies the product. CAD & Graphics makes no additional or independent warranty. All other warranties of merchantability and fitness for any purpose are disclaimed. CAD & Graphics Inc. shall under no circumstances be liable for any damages including loss of profit, even having been advised of the possibility of such damages; the maximum liability for all damages arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Shipping
We ship via a variety of shipping methods not limited to UPS,Fed EX and the US Postal Service. We also may use outside warehouses and shipping services to ship some items.
We strive to ship all in-stock orders placed before 12pm PST (3 pm Eastern) the same day as ordered but do not guarantee same day shipment. Orders placed after 12 pm PST / 3pm Eastern are normally shipped on the next business day (does not include weekends or holidays). However, please add one day processing time to all orders.
Ground shipments are normally delivered in 5-7 business days (not counting weekends and/or holidays)
Expedited Shipments are normally delivered in 2-3 business days
Express shipments are normally delivered in 1-2 business days.
International Shipments are normally delivered in 6-10 business days but customs can hold up orders for longer than this. Custom delays are beyond our control.
Electronic Downloads
Download orders are not processed immediately. Payment has to be verified and then the download link and codes are emailed. We strive to process download orders within 2 hours of placement. Downloads are not processed on holidays, but on the next business day.
Download orders can not be cancelled or refunded once we have emailed you the link and serial and activation codes per publisher policy. All download sales are final. CA sales tax will be charged where applicable. Products and prices subject to change without notice or remedy. CAD & Graphics Inc. disclaims responsibility for any errors in ad copy. All trademarks acknowledged.
About Us
Call Us: 650-389-2951
Mon-Fri / 9am-12pm PST
Email Us: info@cadandgraphics.com
Write Us
CAD and Graphics Inc
3 Plaza View Lane
Foster City, CA 94404
With more than two decades of operational and management experience, Chuck Callaghan has developed a strategically focused organization. He is an entrepreneur who quickly built his own successful business.
In business since 2000, we are a value-added reseller of graphics, desktop publishing, computer aided design, and business productivity products. As an authorized reseller, our goal is simple: offer competitive prices to give you the best price.
At CAD & Graphics Inc., we run our business with passion and integrity. We believe in fostering long standing relationships with our customer base as well as our vendors.
We specialize in TurboCAD, TurboCAD Pro, DesignCAD, Turbo Floor Plan and more. We also carry Graphics and Business Productivity Products including IRIScan full page portable scanner, IRISPen pen scanners, and IRISCard business card scanners and readers.
Located in Foster City, California USA, we ship anywhere in the country and to Canada. Our outstanding and super friendly customer service representatives are ready to serve you promptly, should you have any questions or concerns
Sign up to be the first to take advantage of new offers and products added to the store every day. One of the things we enjoy most at CAD & Graphics, Inc is getting to know our customers. If you'd like to connect with us, please follow us on Facebook.
We'd love to hear from you! What our users do with our products says more about them than we ever could. That's why we're proud to share their feedback on our website.
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